State of CPaaS
Registration & Expo
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As you grab your morning coffee and settle in after registration, start thinking about the big picture: where CPaaS stands today and where it’s heading. This morning’s block sets the stage with insights from the State of CPaaS 2025, showing how AI and Intelligent Engagement are becoming central. By the time the keynotes begin, you’ll be ready to dive deep into the future landscape.
State of CPaaS 2025
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Rob Kurver & Kevin Nethercott (CPaaS Acceleration Alliance)
Rob shares highlights from the State of CPaaS 2025 report (SOC25) and sets the tone for CASA25. Together with Kevin, they will connect the dots between CPaaS, AI, and Network APIs, outlining how these forces converge into Intelligent Engagement.
Culture over Tech – a Pivotal Evolution
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Neelam Sandhu (CMO, Vonage)
Vonage's new CMO shares how CPaaS has evolved, exploring the platform shift, customer impact, and why Vonage sees this as the industry’s defining opportunity.
The State of CPaaS 2025: the Intelligent Engagement Journey
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Andrew Collinson (CPaaS Acceleration Alliance)
From CPaaS to Intelligent Engagement: Andrew highlights what this evolution means in practice, drawing from Alliance research and playbooks.
Behind the Forecast: The Making of SOC25
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Andrew Collinson + Raul Castanon (S&P Global), Amy Cameron (STL Partners), Nick Lane (Mobilesquared), Ferry Grijpink (McKinsey)
The analysts who contributed to the State of CPaaS 2025 take you inside their research. How did they arrive at their forecasts? What signals did they see in the data? And most importantly — what must the industry do to actually deliver on that potential? Expect candid debate, evidence-backed insights, and a reality check on where CPaaS is headed.
Intelligent Engagement at Scale
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Boris Maric (Commercial Excellence, Infobip)
Infobip shares their Intelligent Engagement journey, combining AI, orchestration, and customer success stories from global markets.