Intelligent Engagement
Lunch & Expo
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After lunch and a bit of networking, return for an afternoon focused on the practical side of Intelligent Engagement. This block is all about how AI is changing customer experience and why vCons are the next big building block. Expect to turn your lunchtime conversations into actionable insights on privacy, leadership, and AI’s role in CX.
The AI Wake-Up Call for Telcos
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Charles Reed Anderson (CRA Consulting)
The AI Wake-Up Call for Telcos and Cloud Comms: You’ll be Out of Business in 10 Years. Why traditional telco models are under threat, and how AI and CPaaS redefine survival.
The AI Wake-Up Call for Telcos
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Charles Reed Anderson (CRA Consulting)
The AI Wake-Up Call for Telcos and Cloud Comms: You’ll be Out of Business in 10 Years. Why traditional telco models are under threat, and how AI and CPaaS redefine survival.
Data: The 1T Opportunity Powered by vCons
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Kevin Nethercott (CPaaSAA) + Thomas Howe (CTO, Vconic)
A fresh perspective on how telcos can monetize data responsibly in the AI era.
vCon Use Cases for Telco Customers
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Matt Townend (Cavell) + Robert Galop (Creo Solutions), Jon Brinton (Crexendo), Sebastian Schumann (DTAG), Mark Ianozzi (Superior Contact)
It’s All About the Data. Panelists unpack where vCons are creating value, and how they enable Intelligent Engagement.
Privacy, Compliance & Security for Conversation Intelligence
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Jason Goecke (Creo Solutions) + Diana James (CommsLaw), Thomas Howe (Strolid), Nima Golchini (Enea), Tony Nuzzo (Approved Contact), Dean Landsman (JLINC)
Privacy, Compliance, Regulations, and Security for Conversation Intelligence. A no-nonsense look at the regulatory minefield and how enterprises can protect trust while innovating.
Making the Shift: How AI Accelerates Innovation
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Jason Goecke (Creo Solutions)
How AI is Enabling Technology Teams to Innovate Faster. Stories of how AI shortens innovation cycles and accelerates delivery.
The AI Voice Revenue Opportunity
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Adnan Saleem (CTO Software & Cloud Solutions, Radisys)
New models and monetization strategies in the age of conversational AI.
Agentic AI: Consent, Identity & Trust
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Kyle Nel (Sandbox Industries) + Adnan Saleem (Radisys), Mark Castleman (Intel), Olaf Wallaart (CM.com)
Exploring how agentic AI transforms the customer journey and how to get it right.
The Telco of the Future
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Amy Cameron (STL Partners) + Sebastian Schumann (DTAG), Colm Sunderland (BT), Wendhy Kusumaatmadja (Telin), Ahmed Omer (e& enterprise)
A forward-looking conversation with major operators on what tomorrow’s networks and services will look like.
The Next Wave of AI in CPaaS
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Rob Kurver + Jonathan Bean (CMO, Sinch)
A thought-provoking dialogue on how Sinch is rethinking communications in the AI-first era.
One more thing…
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Kevin Nethercott (CPaaSAA) + guest
Intro of special new initiative.