Why CASA25 Matters Now More Than Ever: A Conversation with Mike Mills, Managing Director at Gamma

With innovation accelerating and change reshaping every layer of the communications stack, industry leaders are seeking clarity, collaboration, and momentum. That’s exactly why CASA25 is shaping up to be the event of the year for the cloud communications and CPaaS ecosystem.

In a recent CPaaSAA Talk, we sat down with Mike Mills, Managing Director at Gamma, a gold sponsor of the event, to explore why this moment—and this event—matter so much.

🔄 A Changing Landscape Demands a Fresh Perspective

From Mike’s perspective, CPaaS isn’t just another growth area—it’s central to Gamma’s long-term service provider strategy. Over the past decade, Gamma has supported the evolution of CPaaS from simple messaging infrastructure to customer engagement platforms and intelligent, AI-driven experiences.

Joining the CPaaS Acceleration Alliance earlier this year was a natural fit. Sponsoring CASA25 takes that one step further: “For us, it’s about showing that we’re a key part of the CPaaS supply chain, that we understand the business model, and that we’re investing in building capabilities that support the ecosystem at scale,” said Mike.

🌍 Building a Pan-European Powerhouse — With Germany at the Core

Gamma’s recent moves make it clear they’re not just expanding—they’re orchestrating. Over the past 18 months, the company has:

• Acquired Placetel from Cisco, adding 260,000 cloud UC seats across 35,000 German SMEs.
• Acquired STARFACE Group GmbH, a leading IP telephony and PBX provider, adding another 210,000 cloud PBX seats.
• Integrated Coolwave, bringing in global telco and number capabilities.
• Built a modern wholesale network tailored to CPaaS, CCaaS, and cloud providers.
• Expanded enterprise offerings via BrightCloud and other acquisitions.

Together, these moves create a flexible, regionally attuned go-to-market engine. As Mike explained, “Germany is a huge opportunity—but also a tough one. You need real scale and local credibility. With Placetel and STARFACE, we now have both.”

CASA25 will be one of the first opportunities for the ecosystem to see how these acquisitions fit together—and how Gamma is turning them into a platform for global CX enablement.

🧠 Trends Driving Transformation: APIs, Automation, and Agentic AI

When asked about the key trends shaping the channel and partner landscape, Mike didn’t hesitate. First, he pointed to the growing importance of Network APIs as a way for telcos to finally monetize core infrastructure—and how Gamma is focused on enabling real-time, API-first number provisioning and messaging orchestration.

“CPaaS and CCaaS providers are demanding deeper automation,” he noted. “They want to go from order to delivery in minutes, not days.”

But perhaps the biggest shift? The rise of agentic AI—not just as a CX disruptor, but as a driver of consolidation, optimization, and entirely new operating models.

Mike sees AI driving:

• Automation across the entire comms stack.
• Fraud detection and security in telco networks.
• Smarter, faster network provisioning and scaling.
• Increased productivity through tools like Copilot at the individual level.

“We’re already using AI to shape strategic plans, define operating models, and free up teams from repetitive tasks,” he shared. “The compound impact of that across an organization is enormous.”

📣 CASA25: The Right Conversations, With the Right People

For Gamma, CASA25 is more than a speaking opportunity—it’s a platform to engage with peers, partners, and innovators at a moment of inflection.

“This event brings together CPaaS players, telcos, CX platforms, and AI innovators all in one place,” Mike said. “That’s where the future is being built.”

From network APIs and channel transformation to customer engagement, automation, and AI readiness, CASA25 is where the real conversations will happen—away from vendor booths and hype decks, and closer to what actually matters.

🎟 Join the Conversation

Gamma will be on stage, on site, and in the mix at CASA25 this September in Amsterdam. With two days of deep-dive workshops, high-impact sessions, and the industry’s most forward-thinking voices, this is one event you don’t want to miss.

If you’re a service provider, platform builder, or telco leader looking to stay ahead of the curve—we’ll see you there.